Selected Presentations
Presented at Wharton Consumer Mobile Analytics conference, jointly sponsored by WCAI and the Marketing Science institute (MSI). Presented research on "Mobile Marketing: Brand in the Hand," Feb 27 - Feb 28, 2012.
Sultan, F. ““Brand in the Hand:” A Mobile Marketing Research Agenda,” Invited Keynote speaker Direct Marketing Education Foundation (DMA) Research Summit Oct 1 - 2, 2011, Direct Marketing Association, Boston, Academic, National.
“Consumers Un-tethered: A Multi-Market Study of Mobile Marketing Acceptance,” with Tao (Tony), Gao, Andrew Rohm and Margherita Pagani, M., (vol. 2011, pp. Abstract Published), American Marketing Association 2011 Summer Educators' Conference.
Sultan, F. "“Brand in the Hand,” A Mobile Marketing Research Agenda," Research Seminar, Bocconi University, Bocconi University, Italy, Academic, International, June 29, 2011.
“Consumers Un-tethered: A Three-Market Study of Consumer Acceptance of Mobile Marketing,” with Tao (Tony) Gao, Andrew Rohm, and Margherita Pagani, (2011). INFORMS 2011 (pp. Abstract Published).
Gao, T., Rohm, A., Sultan, F., Huang, S., China Goes Global Conference, "Factors Influencing Consumer Attitudes toward Mobile Marketing: A Comparative Study of Youth Markets in the U.S. and China,” Harvard Kennedy School, Boston, MA. (October 7, 2010).
Sultan, F. (Presenter & Author), Rohm, A. (Author Only), Gao, T. (Presenter & Author), Pagani, M. (Presenter & Author), INFORMS Marketing Science Conference 2010, "Factors Influencing Consumer Acceptance of Mobile Marketing: A Study Across Three Global Markets,” INFORMS, Cologne, Germany. (June 18, 2010).
Sultan, F., NU Moscow State University Exec Ed Program, "Mobile Marketing: Brand in the Hand,” NU Exec Ed, Boston Campus, Northeastern. (May 5, 2010).
Sultan, F., Marketing Science Institute-Board of Trustee Meeting, "Mobile Marketing: Brand in the Hand,” Marketing Science Institute, Boston, MA. (April 8, 2010).
Sultan, F. (Presenter & Author), NU ISCAE Morocco Exec Ed Program, "Mobile Marketing: Brand in the Hand,” NU Exec Ed, Boston Campus, Northeastern University. (April 5 , 2010).
Rohm, A., Sultan, F. (Presenter & Author), Northeastern Research Expo, "Tuning in and Tuning Out: Media Multitasking among Youth Consumers,” NU, Boston Campus, Northeastern. (March 24, 2010).
Sultan, F., Bardhi, F., Rohm, A., "Examining Media Multitasking Practices and Experience Among Young Consumers,” Association for Consumer Research, Duluth, MN.
Sultan, F. (Presenter & Author), Gao, T. (Presenter & Author), Rohm, A. (Author Only), Hebei University Digital Marketing Research Presentation to Faculty and Students, "Digital Marketing," Hebei University, Tianjin, China. (October 2009).
Gao, T. (Presenter & Author), Rohm, A. (Author Only), Sultan, F. (Presenter & Author), 2009 Journal of Marketing Science Conference, "Factors influencing Chinese youth consumers’ acceptance of mobile marketing," Journal of Marketing Science, Tianjin, China. (October 25, 2009).
Sultan, F. (Author Only), Winer, R. (Presenter & Author), INFORMS Marketing Science Conference 2009, "Mobile Marketing: A Research Agenda,” INFORMS, University of Michigan. (June 2009).
Durmusoglu, S. (Presenter & Author), Barczak, G. (Presenter & Author), Sultan, F., Academy of Marketing Science, "Decomposing the Effect of Information Technology Tools on New Product Quality and New Product Market Performance: A Phase-Based Analysis,” Academy of Marketing Science, Baltimore, Maryland. (May 2009).
“Brand in the Hand: Global Research in Mobile Marketing,” with Andrew J. Rohm, Mobile Marketing Conference with Marketing Science Institute (MSI), Boston, MA, December 2008.
“An Exploratory Study of Media Multitasking Practices and Experiences Among Young Consumers,” with Andrew Rohm, and Fleura Bardhi, ACR Conference, San Francisco, CA, October 2008.
“Do Information Technology Tools Foster New Product Performance? A New Product Development Phase-Based Analysis of Effects,” with Serdar S. Durmuşoğlu and Gloria Barczak, Product Development and Management Association, Research Forum, Orlando, FL, September 2008.
“Tuning In and Tuning Out: An Exploratory Study of Media Multitasking Among Young Consumers,” with Andrew J. Rohm, and Fleura Bardhi, Marketing Communications and Branding Track, AMA Summer Marketing Educator’s Conference, San Diego, CA, Aug. 2008.
“Do It Tools Influence New Product Performance,” with Erik Jan Hultink and Gloria Barczak, 15th International Product Development Management Conference, Hamburg, Germany, June 29- July 1, 2008.
“Factors Influencing Consumer Acceptance of Mobile Marketing: A Two-Country Exploratory Study.” Presentation part of Marketing Science INFORMS Conference, Vancouver, June 12-14, 2008, Vancouver, Canada.
“Research Streams in Digital Marketing,” presentation in the Marketing Department, Ph.D. seminar, University of Maastricht, Netherlands, December 2007.
Rohm, A., F. Sultan and Fluera Bardhi, (July 2007), "Tuning In and Tuning Out: Consumer Multitasking in Today's Mediascape" Transformative Consumer Research Conference, sponsored by Association of Consumer Research (ACR), Tuck School of Business, Dartmouth College.
Barczak, G., Sultan, F. and Erik Jan Hultink (June 2007) "Antecedents and Consequences of Information Technology Usage in NPD: A Comparison of Dutch and U.S. Companies," 2007 International Product Development Management Conference, Porto, Portugal.
Sultan, F. and Andy Rohm (May 2007) "Acceptance of Mobile Marketing Practices across Established and Emerging Markets," presented at the European Academy of Management, (EURAM) Conference, HEC, Paris, France.
Barczak, G., Sultan, F. and Erik Jan Hultink (October 2006). "Extent of Information Technology Usage in NPD: Contingent Effects on Measures of New Product Performance," 2006 PDMA Academic Research Forum, Atlanta, GA.
Sultan, F. and Andy Rohm (August 2006), "Competing Through Innovation in the Global Marketplace" symposium co-presenter at the 2006 Academy of Management Conference, Atlanta, GA.
Urban, G., Hauser, J., Sultan, F. and Gui Liberali, (June 2006), "Morphing Site Design for Individual Search and Decision Style," INFORMS Marketing Science Conference XXVIII, Pittsburgh, PA.
Sultan, F. and Andy Rohm (Feb 2006) "Brand in the Hand and Exploratory Study of Mobile Marketing Practices," IGIM/Provost's Office research presentation, Northeastern University.
Barczak, G., Sultan, F. and Erik Jan Hultink, (June 2006). "Factors Impacting IT Usage and New Product Effectiveness," presented at the 13th International Product Development Conference, (EIASM) Milan, Italy.
Barczak, G. and Fareena Sultan (June, 2005), "The Usage of Information Technology in the NPD Process: An Exploratory Study," 12th International Product Development Management Conference, Copenhagen, Denmark.
Sultan, F. and Andy Rohm (June 2005) "Brand in the Hand," presented at the INFORMS Marketing Science Conference, Atlanta, GA.
Sultan, F. and Andy Rohm (May 2005). "An Exploratory Study of Mobile Marketing Communications," presented at the European Academy of Management Conference, Munich, Germany.
Urban, G., Sultan, F. and Bryan G. Rhoads, (Fall 2004) "Building Customer Trust through Adaptive Website Design," presented at Yale University, paper selected for presentation by MSI- JMR competition on Industry /Academe collaboration.
Sultan, F. (July 2004). "Designing Winning E-Business Strategies: The Role of Trust", presented at Lahore University of Management Sciences (LUMS), Pakistan.
Urban, G., Sultan, F., Kumar, M., and Yakov Bart, (June 2004) "Trust Based Market Experimentation and Sequential Design of Internet Sites." presented at INFORMS Marketing Science Conference, Rotterdam, Netherlands.
Urban, G., Sultan, F. and Bryan G. Rhoads, (May 2004) "Trust Generation through Site Design," presented at MIT E-Business Conference. MIT, Cambridge, MA.
Urban, G., Sultan, F., Bart, Y. and Mahesh Kumar, (May 2004), "Adaptive Online Experimentation." Poster Session E-Biz Conference, MIT, Cambridge, MA.
Urban, G., Sultan F., McCann, L., and Bryan G. Rhoads (June 2003), "Adaptive Experimentation for Internet Site Design," presented at the INFORMS Marketing Science Conference, University of Maryland, College Park, Maryland.
Sultan, F. and Andy Rohm (February 2003) "Investigating the Evolution of the Internet as a Marketing Medium," at the ISBM/CBIM Conference, Orlando, Florida.
Urban, G., Sultan, F. and Bryan G. Rhoads (May 2003) "Market Experimentation and Site Design," presented at the MIT E-Business Center Conference on "Defining E-Business: Innovation, Productivity, and Market Leadership," MIT, Cambridge, MA.
Urban, G., Sultan, F., Decamp, P., Kumar, M, McCann, L., and Rami Musa, (May 2003) "Talking-Head Trusted Advisor," Poster Session MIT E-Business Center Conference, Cambridge, MA.
Sultan, F. and Glen Urban, (June 2002). "Determinants and Role of Trust in E-Business," presented at the INFORMS Marketing Science Conference, University of Alberta, Edmonton, Alberta, Canada.
Urban, G., Sultan, F. and MIT team, (April 2002) "Adaptive Experimentation on the Internet," results of Intel Internet Trust project, presented at the E-Business Center at MIT.
Sultan, F. (March 2001), "Trust in E-Commerce: Some Initial Explorations," presented at the Marketing Science Institute B2B E-Commerce Conference, Austin, Texas.
Urban, G. and Sultan F. (June 2000), "A Trust Based Index for Evaluating Web Sites: Some Initial Explorations," presented at the INFORMS Marketing Science Conference, UCLA, CA.
Sultan, F., and Andy Rohm, "Mobile Marketing and New Media Research," presented at the IGIM Research Seminar Series, CBA Northeastern University May 2007.
Sultan, F., and Andy Rohm, "Brand in the Hand: The Mobile Consumer and Marketing" for the CBA Alumni Reunion seminar April 28, 2007.
Sultan F. "Mobile Marketing: Brand in the Hand," presentation to executives at the Steel Authority of India Limited, New Delhi India, Feb 2007.
Rohm, A., Sultan, F., Northeastern CBA Board of Visitors' Breakfast, "An Exploratory Look at Mobile Marketing Practices Across Global Markets," February 2006."
Sultan, F., Pak Millennium Conference, "Session Chair Panel Discussant 05 06 Economy and Markets: Celebrating Pakistani Women: Their Lives and Struggles," Tufts University. (2006)
Sultan, F., Rohm, A., Northeastern Innovation Research Series, "Provost's Office Brand in the Hand: A Global Study of Mobile Marketing," Provost's Office, Northeastern. Feb 2006.
Sultan, F., "Teaching by the Case Method," National Institute of Science and Technology, Pakistan, Islamabad, Pakistan. Summer 2005.
Sultan, F., Management Development Program, "Sessions on Marketing Management," Lahore University of Management Sciences, Lahore, Pakistan. Dec 2004.
Sultan, F., Presented Research to Pakistani executives, "Internet Trust," Karachi, Pakistan Dec 2004
Sultan, F., "Designing Winning E-Business Strategies," presented at an executive session at the Lahore University of Management Sciences (LUMS), Pakistan, July 2004.
Sultan, F., "Designing Winning E-Business Strategies," presented at an executive session, organized by Cybernet, an ISP in Karachi, Pakistan, July 2004.
Sultan, F., "E-Commerce and Marketing," presentation as guest speaker in Professor Eileen Trauth's Information Systems undergraduate course, Northeastern University, Fall 2000.
Sultan, F., "E-Commerce and Marketing: A Research and Teaching Agenda," presented as an invited speaker at the Society for Information Management (SIM) IT Procurement Group meeting, July 13, 2000.
Sultan, F., "Teaching E-Commerce," presented at the International Partnership of Business School (IPBS) Conference, Northeastern University, July 7, 2000.
Sultan, F., "Marketing Success in E-Commerce," presented at State Street Bank Northeastern University Alumni Event, May 18, 2000.
Industry and Academic Experience
Professor Sultan has been an Operations Researcher, Statistician and Acting Team Leader Survey/Statistics Group at Development Analysis Associates, Cambridge, MA. She has worked on research projects in marketing with companies such as Adidas, Reebok, BT, Intel, General Motors, McCann-Erickson, National Family Opinion (NFO), IBM, Zenith, Philips, Mitsubishi, SONY, Matsushita, and Texas Instruments. She has also worked as a Senior Research Associate with the Marketing Science Institute in Cambridge, MA. Professor Sultan has done research and consulting in the U.S., Japan and in Pakistan. She has presented her research in numerous academic and industry conferences in the U.S, Europe, Asia, and Australia. She has also done executive training and consulting in the U.S., Argentina and in Pakistan.
Prior to joining the CBA faculty, Professor Sultan served as assistant professor at Harvard University, associate professor at Golden Gate University, and visiting associate professor at the University of California Berkeley.
Professional Services
Professor Sultan is a member of the editorial review board of the Journal of Interactive Marketing. Professor Sultan is also a member of the American Marketing Association (AMA), Institute for Operations Research and Management Science (INFORMS), Mobile Marketing Association (MMA), Organization of Pakistani Entrepreneurs (OPEN).
Recent Press
Interviewed by Julie White, from KCSN Radio, San Francisco, on Media Multitasking, April 9, 2008.
Interviewed by Ms. Adegoke from Reuters regarding Digital Music and Digital Marketing, March 25, 2008.
Interviewed by Courtney McCann from The Press of Atlantic City, New Jersey, regarding Youth Media Multitasking and Youth Cell-Phone Behavior, March 12, 2008.
Northeastern University Professor Studies the Behavior of Media Multitasking Teens, Published on March 11, 2008 by Northeastern University Communications and Public Relations.
Interviewed by Daniel Honigman of Marketing News, an AMA publication about, "How consumer electronics marketers target early adopters in their campaigns." Sep 13, 2007.
Interviewed by Randy Barrett of Multichannel News on a story regarding "Mobile Video," Sep 11, 2007
"Many iPhone Users Relish being first," Associated Press Interview, Sep 6 2007.
"Jobs: iSorry iScrewed iPhone eAdopters," InternetNews.com, Sep 6, 2007
The iphone quotes from Sep 6, 2007, resulted in 615 hits on Google Search. (as of Sep 14 2007).
Iphone quotes form Sep 6, 2007 carried in multiple outlets including:
Sun-Sentinel.com, FL - Sep 8, 2007, Bloomington, Pantagraph, USA - Sep 8, 2007,
Modesto Bee, CA - Sep 8, 2007, Wyoming News, WY - Sep 8, 2007,
China Post, Taiwan - Sep 7, 2007, Wyoming News, WY - Sep 7, 2007, FOX News - Sep 7, 2007,
WJLA, DC - Sep 7, 2007, abc11tv.com, NC - Sep 7, 2007, HappyNews.com, TX - Sep 7, 2007
San Diego Union Tribune, United States - Sep 7, 2007,
Live-PR.com (Pressemitteilung), Austria - Sept. 7, 2007, BusinessWeek - Sep 7, 2007,
ABC News - Sep 7, 2007, Lompoc Record, CA - Sep 7, 2007, TMC Net, CT - Sep 7, 2007,
Wyoming News, WY - Sep 7, 2007, Enterprise-Record, CA - Sep 7, 2007,
Times Daily (subscription), AL - Sep 7, 2007, The Columbian, WA - Sep 7, 2007,
San Luis Obispo Tribune, CA - Sep 7, 2007, San Jose Mercury News, USA - Sep 7, 2007,
Monterey County Herald, CA - Sep 7, 2007, Press-Enterprise (subscription), CA - Sep 7, 2007,
WKRN, TN - Sep 7, 2007, News 10NBC, NY - Sep 6, 2007, TMC Net, CT - Sep 6, 2007,
KSTP.com, MN - Sep 6, 2007, Philadelphia Inquirer, PA - Sep 6, 2007, Chippewa Herald, WI - Sep 6, 2007
WRAL.com, NC - Sep 6, 2007, WRAL.com, NC - Sep 6, 2007, Daily Press, VA - Sep 6, 2007
Central Florida News 13|, FL - Sep 6, 2007, Munster Times, IN - Sep 6, 2007, Hemscott, UK - Sep 6, 2007
MLive.com, MI - Sep 6, 2007, The Age, Australia - Sep 6, 2007,
Sydney Morning Herald, Australia - Sep 6, 2007, Akron Farm Report, NE - Sep 6, 2007
Chandler News-Dispatch, MN - Sep 6, 2007, Brocktown News, USA - Sep 6, 2007
Dunton Springs Evening Post, CO - Sep 6, 2007, Olberlin, KS - Sep 6, 2007,
New Hope Courier, OK - Sep 6, 2007, Brisbane Times, Australia - Sep 6, 2007
Pioneer Times-Journal, NM - Sep 6, 2007, Jackson News-Tribune, WY - Sep 6, 2007
Jordan Falls News, IA - Sep 6, 2007, The Benton Crier, IA - Sep 6, 2007,
Herald News Daily, ND - Sep 6, 2007, The Kindred Times, UT - Sep 6, 2007
Leading The Charge, Australia - Sep 6, 2007, Sky Valley Journal, USA - Sep 6, 2007
Meadow Free Press, ID - Sep 6, 2007, Ely Times, USA - Sep 6, 2007,
White Rock Reviewer, SD - Sep 6, 2007, NewsMax.com, FL - Sep 6, 2007
amNewYork, New York - Sep 6, 2007, The Westfall Weekly News, Canada - Sep 6, 2007
Hinesberg Journal, Canada - Sep 6, 2007, Press of Atlantic City, NJ - Sep 6, 2007,
Orlando Sentinel, FL - Sep 6, 2007, Pierceland Herald, Canada - Sep 6, 2007
Prescott Herald, AZ - Sep 6, 2007, Howell Times and Transcript, UT - Sep 6, 2007,
Examiner.com - Sep 6, 2007, Newsday, NY - Sep 6, 2007,
Michigan Business Review - MLive.com, MI - Sep 6, 2007,
International Herald Tribune, France - Sep 6, 2007,
Forbes, NY - Sep 6, 2007, TheNewsTribune.com (subscription), WA - Sep 6, 2007
News & Observer, NC - Sep 6, 2007, The Olympian, WA - Sep 6, 2007,
San Luis Obispo Tribune, CA - Sep 6, 2007, ABCmoney.co.uk, UK - Sep 6, 2007
FOX News - Sep 6, 2007, Worcester Telegram, MA - Sep 6, 2007, Town Hall, DC - Sep 6, 2007
CNNMoney.com - Sep 6, 2007, Macon Telegraph, GA - Sep 6, 2007, BusinessWeek - Sep 6, 2007
Columbus Ledger-Enquirer, GA - Sep 6, 2007, Centre Daily Times, PA - Sep 6, 2007
Fort Wayne Journal Gazette, IN - Sep 6, 2007, Contra Costa Times, CA - Sep 6, 2007
Times Daily (subscription), AL - Sep 6, 2007, Denver Post, CO - Sep 6, 2007, MSN Money - Sep 6, 2007
KTAR.com, AZ - Sep 6, 2007, Seattle Post Intelligencer - Sep 6, 2007, DevX.com, CT - Sep 6, 2007
Interviewed by Susan Salk for an article on "Sell Phones" Northeastern Voice April 3, 2007
"Cellphone screen is today's hip billboard: Ads must be targeted, relevant, and even cool" Front page coverage, Interview by Carolyn Johnson, Boston Globe, Feb 20, 2007
Interviewed by Todd Spangler, Technology Editor, Multichannel News, follow up news story on YouTube's deal with Verizon, as well as Yahoo's decision to sell ads on cell phones, Nov 29, 2006
Advertising Age, "Behavioral Targeting Goes Mobile" Nov 21, 2006
Voice of America Interview, "Pakistani Women and Leadership Conference Presentation"
Summer 2006
Voice of America Interview, "Online Communities" Spring 2006
Media WSJ.com Interview article As Marketing Goes Mobile, What's at stake? interview by Keith Huang, Dec 19, 2005
Quoted in CFO magazine, CFO.com, article "Power to the Little People: E Business gives Customers Leverage," interview by Russ Banham Dec 1, 2005
Quoted in several English newspapers such as The News, Business Recorder, Evening News, Financial Post, Pakistan Observer and Dawn, and in the local language (Urdu) newspapers such as Urdu Express, Nawa-i-Waqt, and Daily Kaainat, in Pakistan, on the topic of "Trust in E-Business," July 2004.
Interviewed by Spider, an Internet Magazine in Pakistan on the topic of E-Business and Trust issues, July 2004.
Interviewed by WBNW AM 1120 and WPLM AM 1390 regarding E-Commerce/ Marketing Issues, Spring 2001.
Mailing Address
Fareena Sultan
202 Hayden Hall
Northeastern University
Boston, Massachusetts 02115-5000